Not worth the money I spent.Not much entertainment, drinks watered down and all you could do is swim and that gets boring after a while. Absolutely terrible service in regards to trying to eat a meal. Bottom line is save your $$ and just tip well to the other employees. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. PHabulous regards, Jonathan Iriarte General Manager. Food is meh. We will take your comments as our main improvement tools. We had raw burgers from Shores at lunch one day. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Other times guests would help who had learned the tricks. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Lilly failed to deliver on every level. We tipped and even with tipping the service was just ok. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. Pay the extra for the star class upgrade. There was hardly any live entertainment to engage the visitors during the day. Hopefully things will turn around. We tipped and even with tipping the service was just ok. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. And its loud. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! We stayed in a junior swim up suite with our 5 and 3 year old kids. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). Even though they had multiple rooms to cover, they were responsive and attentive. We are pleased to know that you enjoyed our facilities and activities. in the morning. It was ok. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Yonathan is the best! Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. Yes, free parking is available to guests. 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I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Please review, this will take some time. Yes, that is what it meant in 2021. Our star-worthy experiences are turning heads. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. It's been very disappointing!! Another man was killed while lying in a hammock, while a person was shot. My original travel date for Planet Hollywood was May 2020. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. $38.00. Here, you can call the shots! Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. None of the deaths occurred in Cancuns beach-side hotel zone. You could find shade in swim up bar in family pool. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. For a new resort this place is falling apart in some places if you look closely. Service was good but not great. We had large sharing plates of appetizers and great meals. It's not the place for you if you want to relax by the beach and pool. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. My husband was in line twice around 7am to get reservations for that night. [removed] The staff went above and beyond to make sure I was a happy guest. Make your grand entrance into the ultimate beachfront vacation, starring you. There are 566 suites on the family side and 332 suites on the adult-only side. We have loved every minute we have been here. Float along the lazy river, shred on the FlowRider surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Resort Map Comedy Shows. We hope to receive you again very soon. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Dine like a Hollywood A-lister at Star Class Bar & Grill. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They did not love it. Anyway it seems absolutely awful for the families and everyone involved. We also ate at Italian twice. Director's Suite. The food was so so. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Our ceiling in our bathroom leaked into our sink. Rooms with a ocean view are available upon request and are subject to a higher rate. It was ok. This was a daily occurrence. The meal was great. The porters were great. Including spa and cabana rentals. Blue Diamond Hotels and Resorts Inc. All rights reserved. The beach was beautiful. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? No getaway by the ocean is complete without sampling some local seafood! [deleted] hace 2 a. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Blue Diamond Hotels and Resorts Inc. All rights reserved. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Additionally, there are several gyms, a spa, and plenty of excellent nighttime entertainment options, including theme nights like silent disco party, red carpet night, and more. Market data provided by Factset. The just OK parts: Our kids did the flow rider surf simulator one day. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Home; The Quantum Leap Podcast; Thinking Outside The Longbox Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). 2. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. It was a really long shuttle 1.5 hours on way there. Come and meet the new Guy on the block. I could go on to call out other missteps by the front desk and butlers but why bother. Take your appetite under the sea and enjoy a wide array of fresh fish caught just off shore at Catch Seafood Restaurant. You could find shade in swim up bar in family pool. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. We did bring a few with us and we did use them. Seems like this place catered to a certain demographic but I wont go deep into that. Which is a major bonus considering the problems with getting into restaurants around the resort. The just OK parts: Our kids did the flow rider surf simulator one day. We've had issues getting pool towels, wash cloths & bathroom towels daily. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. Our kids did mini golf once. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. Indulge in the incredible flavors and techniques of Japanese cuisine. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. I wrote about it in this blog. The food on this resort is mediocre at best. Breakfast was excellent. The lazy river and flow rider were excellent. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat cuts for sale, cooked to perfection under your direction. Such as omelettes, eggs your way, fresh tacos, grilled seafood. We had a humidifier brought up and it did help. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. The staff here have been outstanding. Bottom line is save your $$ and just tip well to the other employees. Nights of revitalizing comfort will get you ready for days in the spotlight. Worried about him. This is the version of our website addressed to speakers of English in United Kingdom. Beautiful beach views I would stay here again! An Autograph Collection All-Inclusive Resort - Adults Only. There are lots of activities to do if you choose. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. The bartenders are all amazing and friendly. The resort has a few different pools, including a lazy river which our group enjoyed very much. There are 12 missing workers. I managed ALL of my own bookings during that time. The lazy river and flow rider were excellent. Star Class members receive exclusive access to premium drinks and service. We did bring a few with us and we did use them. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. For more information, please see our Lol! Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. I will absolutely share your comments with them. We have loved every minute we have been here. Biggest issue is eating at their steak house. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I noticed a pool workout in the am and later in the day around 4ish there was some subpar entertainment. Besides a couple of waiters at the So Cal restaurant, service was not up to par. Such as omelettes, eggs your way, fresh tacos, grilled seafood. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. The kids enjoyed the grotto bar. Planet Hollywood Cancun Gallery Page. Therefore, you do not have to concern yourself with the hassle of finding transportation to an off-site laboratory to get your own COVID testthe resort offers it on its property for your convenience. This was a family vacation with 2 adult children and an 11 year old. If you go early you will have less wait time. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Quotes displayed in real-time or delayed by at least 15 minutes. Red flag says our whole stay. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We are pleased to know that you enjoyed our facilities and activities. Star Class Producer Suite Swim Out. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Decide which restaurants you want to eat and what day. The subpar parts: Our room was not great. or redistributed. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. There were limited tubes. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. Some seaweed. The sports bar was also good. You must take the test no more than three days before your flight. The good: We arrived to applause as we entered. But despite arriving early we ended up eating our meals in the dark. Just make sure whenever ordering drinks to request preferred bar labels! Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. Because its what we collect, that makes us who we are. 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